We can help you respond to outages and other incidents.
While we feel PostgreSQL has ample documentation and is generally easy to set up and use, sometimes everyone needs a little help.
Listed below you will find our various support packages. In order to keep our prices as low as possible, we have separated consulting from traditional technical support. Support is when you are having a technical problem with an existing system and need some guidance. Consulting is when we perform the work ourselves. If you need consulting services, please see our PostgreSQL Consulting section.
Per-incident support is available for $500 per incident Monday thru Friday during normal business hours. After-hours, weekend, and holiday incidents are $750 per incident.
| Package | Description | # of Contacts | Price/Year |
|---|---|---|---|
| Basic Email Support | If all you require is the occasional help via email, this plan is right for you. Includes one support incident per month. One business day response for outages, two business days for other incidents. |
2 |
$ 800 |
| Enhanced Email Support | Suitable for organizations that need faster email response times or have more frequent incidents. Up to three support incidents per month. One business day response for all incidents. |
3 |
$ 1200 |
| Basic Business Support | Includes email and phone support. Intended for larger organizations with more frequent incidents or that need faster response times. Up to five support incidents per month. Six business hour response for outages, one business day otherwise. |
5 |
$ 2499 |
| Enterprise Support | Includes email and phone support for organizations that need for 24/7 availability. Up to 10 support incidents per month. Four business hour response for outages, one business day otherwise. |
10 |
$ 9999 |
Contact us if you would like to purchase one of our support plans, are in need of incident support, or would like us to build a custom support package for you.